Last Updated: September 2026
KAPISH CARE (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us while using our website, products and services.
This Privacy Policy explains how we collect, use, store and protect your information when you visit or use our website, place an order, create an account, contact us or otherwise interact with KAPISH CARE.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
Personal Information
- Full name
- Mobile number
- Email address
- Billing address
- Shipping and delivery address
- City, state and PIN code
- Account login information
- Information provided through contact forms, enquiries or customer support
Order & Transaction Information
When you place an order, we may collect information necessary to process and fulfil your purchase, including:
- Products purchased
- Order details
- Billing and shipping information
- Payment status
- Transaction-related information
Payment details may be processed directly by our authorised payment gateway or payment service provider. We do not intend to store complete debit card, credit card or banking credentials on our own servers.
Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Operating system
- Website pages visited
- Date and time of access
- Referring website or source
- General website usage information
2. How We Use Your Information
We may use the information collected from you for purposes including:
- Processing and delivering your orders
- Confirming and updating order information
- Providing customer support
- Responding to your enquiries and requests
- Managing your account
- Processing payments through authorised payment providers
- Sending order, shipping and delivery updates
- Improving our website, products and customer experience
- Maintaining website security and preventing fraudulent or unauthorised activity
- Sending promotional offers, product updates and marketing communications where permitted and where you have provided the necessary consent
- Complying with applicable legal and regulatory requirements
We collect and process personal information only for legitimate and specified purposes and to the extent reasonably necessary for those purposes.
3. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand website usage and provide a better browsing experience.
Cookies may help us:
- Remember user preferences
- Maintain shopping cart functionality
- Understand website traffic and usage
- Improve website performance
- Provide relevant website functionality
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.
4. Payment Information
Payments made through our website may be processed by third-party payment gateways or payment service providers.
When you make a payment, you may be required to provide payment information directly to the relevant payment provider. Such information may be subject to the privacy policy and terms of that payment provider.
KAPISH CARE does not intentionally store complete card numbers, CVV numbers, PINs or other sensitive banking credentials on its own website servers.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers where required to operate our business and provide services to you. These may include:
- Payment gateway providers
- Shipping and logistics partners
- Website hosting and technology service providers
- Customer support or communication service providers
- Analytics and website service providers
- Professional advisers or service providers where reasonably required
Such sharing will be limited to information reasonably necessary for the relevant purpose.
We may also disclose information where required by law, legal proceedings, governmental authorities or to protect our legal rights, website security, users or property.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, loss or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order fulfilment, customer support, accounting, record keeping, legal compliance and dispute resolution.
When information is no longer required for a legitimate purpose or applicable legal requirement, we may delete, anonymise or securely dispose of it.
8. Your Rights and Choices
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
- Request information about the personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Request assistance regarding the processing of your personal information
- Opt out of promotional or marketing communications
If you no longer wish to receive promotional communications, you may contact us or use the unsubscribe option provided in the communication, where available.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal and may not apply where continued processing is required or permitted by applicable law.
9. Third-Party Links
Our website may contain links to third-party websites, payment services, social media platforms or other external services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of such third parties before providing them with your personal information.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate legal basis or parental involvement where required by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
11. Marketing Communications
Where permitted by applicable law and based on your preferences or consent, we may contact you through email, SMS, WhatsApp or other communication channels regarding:
- New products
- Special offers
- Promotions
- Wellness updates
- Order-related information
- Important service announcements
You may opt out of promotional communications at any time by contacting us or following the available unsubscribe instructions.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, applicable laws or data protection practices.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we handle your information.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, you can contact us at:
KAPISH CARE
Email: info@kapishcare.com
Customer Care Email: care@kapishcare.com
Phone: +91 88829 66654 / +91 79820 45596
Customer Care: 011-35950319