At KAPISH CARE, we aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective or incorrect product, we are here to assist you with the return or replacement process.
Please read the following policy carefully before placing an order.
1. Eligibility for Returns
A return or replacement request may be accepted in the following situations:
- You received a damaged product.
- You received a defective product.
- You received an incorrect product.
- The product received is significantly different from the product ordered.
- The package or product was damaged during transportation.
Products must be returned in their original condition, with the original packaging, labels, seals and other included items wherever applicable.
2. Products That Cannot Be Returned
For hygiene, safety and quality reasons, opened, used or partially consumed products may generally not be eligible for return or refund.
Returns may also not be accepted for:
- Products that have been used or consumed.
- Products with damaged, removed or tampered seals.
- Products returned without original packaging or labels.
- Products damaged after delivery due to improper storage, handling or use.
- Products returned after the applicable return period.
- Products purchased under conditions specifically identified as non-returnable.
Any return request will be reviewed by KAPISH CARE before approval.
3. Return Request Period
If you receive a damaged, defective or incorrect product, you should contact us as soon as possible after delivery.
Customers are requested to raise a return or replacement request within 7 days of receiving the order.
To help us process your request quickly, please provide:
- Order number
- Customer name
- Registered mobile number or email address
- Description of the issue
- Clear photographs of the product
- Photographs of the outer packaging and shipping label, where applicable
- Unboxing video, if available
Providing photographs or an unboxing video may help us verify damage or incorrect delivery and process the request more efficiently.
4. Damaged Products
If your order arrives damaged, please do not use or consume the product.
Take clear photographs of the product, packaging and shipping label and contact our customer care team as soon as possible.
After verification, we may offer a replacement or refund, depending on the circumstances and availability of the product.
5. Wrong Product Received
If you receive a product different from the one you ordered, please contact us within the return request period.
After verification, KAPISH CARE may arrange a replacement with the correct product or provide an applicable refund.
6. Defective Products
If you believe that a product is defective, please contact our customer care team with details of the issue and supporting photographs or other information requested by us.
The product may be reviewed before a replacement or refund is approved.
7. Return Approval
All return requests are subject to verification and approval by KAPISH CARE.
If your return request is approved, we will provide the necessary instructions for returning the product.
Customers should not send products back to us without receiving return instructions from KAPISH CARE.
8. Return Shipping
Where the return is approved because the product was damaged, defective or incorrectly supplied by KAPISH CARE, the applicable return shipping arrangements will be communicated to the customer.
For other return requests, return shipping may not be covered by KAPISH CARE.
9. Refunds
Once a returned product has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, the applicable refund amount will be processed through the original payment method or another suitable method, as applicable.
The time required for the refund to reflect in your account may depend on the payment gateway, bank or financial institution.
10. Refund Amount
Depending on the circumstances, an approved refund may include the eligible amount paid for the affected product.
Shipping charges, convenience charges, payment processing charges or other non-refundable charges, where applicable, may not be refundable unless required by applicable law or determined otherwise by KAPISH CARE.
11. Cancellation of Orders
If you wish to cancel an order, please contact KAPISH CARE as soon as possible after placing the order.
Order cancellation may not be possible once the order has been processed, packed or shipped.
If an eligible cancellation is approved and payment has already been made, the applicable refund will be processed through the original payment method or another suitable method.
12. Delivery Refusal
Customers are advised not to refuse delivery without contacting KAPISH CARE first.
If a package is refused or returned to us without an approved cancellation or return request, any refund will be subject to verification of the circumstances and applicable charges.
13. Exchange / Replacement
Where applicable, KAPISH CARE may offer a replacement instead of a refund for damaged, defective or incorrectly delivered products.
Replacement is subject to product availability.
If the same product is unavailable, KAPISH CARE may provide an applicable refund or another suitable resolution.
14. Incorrect Address or Customer Information
Customers are responsible for providing accurate delivery information, including:
- Name
- Complete shipping address
- PIN code
- Mobile number
- Email address
KAPISH CARE may not be responsible for delays, failed deliveries or additional shipping costs caused by incorrect or incomplete information provided by the customer.
15. Products Purchased During Offers
Products purchased as part of promotional offers, discounts, bundles or special campaigns may be subject to additional return or refund conditions.
The applicable terms displayed at the time of purchase will apply.
16. Refund Processing Time
After approval of a refund, the refund will be initiated within a reasonable processing period.
The actual time taken for the amount to appear in the customer’s bank account, card account or payment account may vary depending on the payment gateway and financial institution.
KAPISH CARE does not control the processing time of banks or third-party payment providers.
17. Contact Us
For return, replacement or refund-related queries, please contact us:
KAPISH CARE
Email: info@kapishcare.com
Customer Care Email: care@kapishcare.com
Phone: +91 88829 66654 / +91 79820 45596
Customer Care: 011-35950319